Poetic Curves (www.poeticcurves.com) wants to provide you with the best customer experience possible. We value your customer experience and your relationship, and will continue do our best to make sure that the products you receive are accurate. For this reason we have set forth policies for our cancellations/returns/exchanges.
The buyer has approximately 6 hours to cancel an order after it has been placed. After this time, all orders are automatically processed on our secure merchant processor and sent for shipment. During this process we incur irreversible fees. Our suppliers cannot cancel so neither can Poetic Curves.
Guidelines to your return
*Merchandise should be returned with tags attached, original package and receipt. Items must be returned in excellent condition with no stains, harsh smells, rips or tears.
No custom items made by our designers shall be returned, this includes items listed or viewed on poeticcurves.com.
For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, panties, lingerie sets, tights, shapewear, waist trainers, or similar intimate items or undergarment items, hair extension (bundles, single bundles, multi-bundles with closure, bundles with no closure, wigs, wig clips or any other in hair extension category. Please note that all accessories, swimwear/beachwear/bathing suits, underwear, bralettes, bodysuits, face coverings, party dresses, and jewelry are considered final sale and not eligible for return or exchange. These items are final sale and cannot be returned for exchange, credit, nor refund.
Submitting Your Return Requests
Customers must submit return requests within 3 business days of receiving item or items (this is usually determined through courier confirmation). All requests for returns must be sent to firstname.lastname@example.org or by form on our website under contact us.
When making a return, please send the following information:
Reason for Return
Upon approval, Returns must be sent within 14 business days from date of approval and are subject to a 10% stocking fee. Poetic Curves does not provide return shipping labels. Return shipping is solely at the buyer’s expense.
All returns must be approved! If return is not approved prior to returning the item, item(s) will be shipped back at customer/buyer expense.
All approved return items will be issued in the form of store credit, no exceptions.
Exchanges will only be given if the item is in stock and the item is unworn, unwashed, and in original condition. Shipping exchanges must be paid for by the buyer. Poetic Curves will cover the cost to ship exchange back to the customer. (www.poeticcurves.com).
Please allow 2 to 4 weeks to process exchanges after item is received (should be sooner). If store credit applies, please allow 1 business day to process after return is received.
*Poetic Curves Reserves the right to cancel an order for any reason.*