Returns/Exchanges

Cancellations/Returns/Exchanges

Poetic Curves (www.poeticcurves.com) wants to provide you with the best customer experience possible. We value your customer experience and your relationship. We do our best to make sure that the products you receive are accurate. For this reason we have set forth policy for our cancellations/returns/exchanges.

Cancellations

Buyer-Initiated Cancellations

The buyer has approximately 24 hours to cancel and order after it has been placed. After this time, all orders are automatically processed on our secure merchant processor and sent for shipment. During this process we incur irreversible fees. Our suppliers cannot cancel so neither can Poetic Curves.

 

Guidelines to your return

*Merchandise should be returned with tags attached, original package and receipt.

No custom items made by our designers shall be returned, this includes items listed or viewed on poeticcurves.com.

For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, panties, lingerie sets, tights or similar intimate items, hair extension (bundles, single bundles, multi-bundles with closure, bundles with no closure, wigs, wig clips or any other in hair extension category. These items are final sale and cannot be returned for exchange, credit or refund.

Updated 7/16/2019- Final sale or clearance items cannot be returned or exchanged, nor can it be approved for return, exchange, nor store credit. Store credit will not be given to final sale or clearance items. Refunds will not be given for final sale or clearance items. No exceptions.

Updated 7/16/2019- Customers must submit return requests within 2 business days of receiving item or items (this is usually determined through courier confirmation). All requests for returns must be sent to poeticcurves@gmail.com or by form on our website under contact us. Upon approval, Returns must be sent within 7 business days from date of approval and are subject to a 15% stocking fee. Poetic Curves does not provide return shipping labels. Return shipping is solely at the buyer’s expense.

Effective 7/24/2019- All approved return items will be issued in the form of store credit only (no refunds).

All returns must be approved!

Approval for returns must be initiated within 2 business days of delivery confirmation by the carrier in original condition with absolutely no flaws. All orders that are returned will be subject to a 15% restocking fee and shipping will be paid by the buyer, we do not refund shipping costs. All returns that have not been approved will be sent back to buyer at buyer’s expense.

Store Credit will be issued only at the value of the returned item.

Exchanges will only be given if the item is in stock and the item is unworn, unwashed, and in original condition with tags. Shipping exchanges must be paid for by the buyer and not by Poetic Curves (www.poeticcurves.com).

 

Please allow 2 to 4 weeks to process all returns and exchanges.

Please send all requests for order cancellations or returns/exchanges to:

poeticcurves@gmail.com

We not only want to provide you with great products but also a rewarding customer experience.

We will continue to do Quality Control on all of our products to provide you with the best in customer service.

 

Return Process

*All returned items will receive store credit only that can be used for one (1) year from issuance.

Poetic Curves wants your return process to go as smoothly as possible. For this reason the following returns protocols have been implemented.

When making a return, please send the following information to poeticcurves@gmail.com:

Order#

Reason for Return

5 or more detailed pictures

Customer will be contacted by a customer service representative through email regarding the return.

If return is not approved prior to returning the item, item(s) will be shipped back a customer/buyer expense.

 

*Poetic Curves Reserves the right to cancel an order for any reason.