Shipping

 


 

All About Shipping!

Shipping and Processing Times are as Follows:

Monday

10 a.m.

4:30 p.m.

Tuesday

10 a.m

4:30 p.m.

Wednesday

10 a.m.

4:30 p.m.

Thursday

10 a.m.

4:30 p.m.

Friday

10 a.m.

4:30 p.m.

Customer Service Hours Vary.

Email us anytime poeticcurves@gmail.com

Or

info@poeticcurves.com

All ready to ship items will be processed the same day, if order is placed before 1 p.m. Central Standard Time. Please see below for all other orders. Thank you!

Poetic Curves uses USPS (United States Postal Service) for all shipments unless otherwise stated by buyer or Poetic Curves (in this case, Poetic Curves will send email verification with tracking information of the carrier). Some shipments may take up to 2 to 3 weeks. Poetic Curves does not take responsibility for inclement weather delays.

 

Shipping Disclaimer

Depending your shipping location, shipping can take up to 2 to 4 weeks. Thank you for your business and patience! If you have any questions, call us at 662-301-8577 or email us info@poeticcurves.com.

Please allow 2 to 3 business days for processing all orders (not including ready to ship items). Shipments are usually delivered within 10-15 business days of being shipped from Poetic Curves location unless otherwise stated within description. Poetic Curves does not take responsibility for inclement weather delays.

Free Shipping and Economy Shipping Orders

Free shipping orders and Economy Shipping orders are usually processed within 5 to 10 business

Economy Shipping

Free shipping orders are usually processed within 3 to 5 business days of purchase. In case of heavy volume, processing times can vary up to 5 to 10 business days. Returns and Cancellation policy still applies to free shipping orders.

 

International Shipping Disclaimer 

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

Delivery Timing

If you require products delivered by a certain date, please email poeticcurves@gmail.com to verify your product availability. Poetic Curves does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.

Shipping Terms

Poetic Curves is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

Poetic Curves cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

 We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. 

 

Weekend Order Placement

Orders placed on a Holiday or Weekend will be processed on the next business day (within processing window).

Receiving Confirmation

After order has been placed, an email confirmation will be emailed to the email on file. Soon after, you will receive a tracking number for your purchase/package.

Alternate Address/ Non-Billing Addresses

Poetic Curves wants to make sure you are receiving the best care when it comes to your purchases. For this reason, we will only ship to the address that matches your credit card billing information. Orders with alternate addresses will be placed as “Pending” until information has been verified.

Information for Shipment

Poetic Curves wants to make sure that your packages arrive to your address. Please make sure that all information is correct and that it matches your billing address prior to submitting your order. Poetic Curves will not take responsibility for any order sent to the incorrect address given. It is the customer’s responsibility to make sure the shipping address is correct.

Returned/ Non Deliverable Packages

Poetic Curves will not take responsibility for any refusal of shipments from Poetic Curves (www.poeticcurves). Return of the package may be subject to a 15% restocking fee plus the cost of the shipment. Any packages returned to us as a result of refusal or non-deliverable will result in a store credit to the customer if applicable.

Back Orders/ Custom Made Orders/Pre-orders

This applies to all custom-made and backorders. Poetic Curves does its best to process all orders in the fastest way possible. Back Orders, custom made orders, and pre-orders are processed within 5-10 business days and can take up to 30 business days for delivery. Please be patient as we will provide you with updates on back orders, custom made orders, and pre-orders.

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS and insured through USPS.

 

Peak Season/ Holiday Orders

During peak season, orders may take longer to be processed and shipped. Poetic Curves will extend operational orders to try to accommodate. Thank you for your patience!

 

Questions! Comments! Please email us at info@poeticcurves.com for Faster assistance!