For the Fastest Way!
Email us anytime email@example.com
We will respond quickly!
Shipping can take up to 2 to 5 weeks. This should be on the shorter end of the stick but it varies based on certain conditions such as courier, type of order, types of products. Thank you for your business and patience! If you have any questions, please email us at firstname.lastname@example.org, this a 24 hour service and the fastest and most convenient way of getting your questions answered quickly.
To show our customers appreciation, we offer free shipping. There is no minimum required to receive free shipping. Orders are usually processed within 3 to 5 business days of purchase. In case of heavy volume, processing times can vary up to 5 to 10 business days. Returns and Cancellation policy still applies to free shipping orders.
International Shipping Disclaimer
- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
If you require products delivered by a certain date, please email email@example.com to verify your product availability. Poetic Curves does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
Poetic Curves is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Poetic Curves cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Weekend Order Placement
Orders placed on a Holiday or Weekend will be processed on the next business day (within processing window).
After order has been placed, an email confirmation will be emailed to the email on file. Soon after, you will receive a tracking number for your purchase/package.
Alternate Address/ Non-Billing Addresses
Poetic Curves wants to make sure you are receiving the best care when it comes to your purchases. For this reason, we will only ship to the address that matches your credit card billing information. Orders with alternate addresses will be placed as “Pending” until information has been verified.
Information for Shipment
Poetic Curves wants to make sure that your packages arrive to your address. Please make sure that all information is correct and that it matches your billing address prior to submitting your order. Poetic Curves will not take responsibility for any order sent to the incorrect address given. It is the customer’s responsibility to make sure the shipping address is correct.
Returned/ Non Deliverable Packages
Poetic Curves will not take responsibility for any refusal of shipments from Poetic Curves (www.poeticcurves). Return of the package may be subject to a 15% restocking fee plus the cost
of the shipment. Any packages returned to us as a result of refusal or non-deliverable will result in a store credit to the customer if applicable.
Peak Season/ Holiday Orders
During peak season, orders may take longer to be processed and shipped. Poetic Curves will extend operational orders to try to accommodate. Thank you for your patience!
Questions! Comments! Please email us at firstname.lastname@example.org for Faster assistance!