Effective May 20, 2022, we will gladly ship the Same Day if order is placed before 1:00 p.m. Central Standard Time.
Shipping Times: Same day before 1:00 p.m. Central Standard Time, Next Business day if placed after 1:00 p.m.
We use USPS on all our orders. Delivery is normally 1 to 3 business days after order is shipped. If you would like a different carrier, please contact us at email@example.com, will do our best to accommodate.
Pre-order Items are defined as items that take a little more Processing Time. For most pre-order items, processing times can be 5-10 business days to be shipped (under normal circumstances it takes only 7 business days). By purchasing products through a pre-sale, you are securing the product to be shipped to you as soon as it becomes available. Product re-stock time will vary based on factors such as:
Delivery times for materials to produce the products
Products being hand-made
Any orders containing a pre-sale item will not be shipped until the pre-sale item becomes available to ship.
Due to implications of Covid-19, guarantees of product re-stock dates cannot be confirmed but every effort will be made by Poetic Curves to have products ready for shipping as soon as possible.
International Shipping Disclaimer
- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Poetic Curves is not responsible for lost, misplaced, or delayed shipments, incorrect shipping info given by customer, or damaged freight by the freight carriers after they have been dispatched. Poetic Curves cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Questions! Comments! Please email us at firstname.lastname@example.org for Faster assistance!
View our RETURNS/EXCHANGES/CANCELLATIONS Policy here: https://poeticcurves.com/returns-exchanges/