Due to COVID-19, carriers (USPS & UPS) are experiencing increased delivery times and delays on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update.
Normally, all orders are processed within 5-7 business days or sooner depending on the volume of orders (please see below for Pre-Order items). Poetic Curves processes all orders using the United States Postal Service USPS and/or UPS. Orders containing Pre-Order items will be shipped as soon as the item becomes available. Orders placed on the weekend; holidays will be processed the next business day.
Pre-order Items are defined as items that take a little more Processing Time. For most pre-order items, processing times can be 7-14 business days to be shipped (under normal circumstances it takes only 7 business days). By purchasing products through a pre-sale, you are securing the product to be shipped to you as soon as it becomes available.
Due to implications of Covid-19, guarantees of product re-stock dates cannot be confirmed but every effort will be made by Poetic Curves to have products ready for shipping as soon as possible.
International Shipping Disclaimer
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Poetic Curves is not responsible for lost, misplaced, or delayed shipments, incorrect shipping info given by customer, or damaged freight by the freight carriers after they have been dispatched. Poetic Curves cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. Orders can take up to 30 days to receive.
Questions! Comments! Please email us at firstname.lastname@example.org for Faster assistance!
View our RETURNS/EXCHANGES/CANCELLATIONS Policy here: https://poeticcurves.com/returns-exchanges/